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Community Member
Sb2113
Community Member
June 27, 2026
Question

Upgrade link not working for iphone 16 plus

  • June 27, 2026
  • 1 reply
  • 10 views

Hi, I’m trying to upgrade. The 16 plus is an option but when I’m clicking on the link it’s saying that it cannot be displayed, I can see it’s available for new customers but is this no longer available for myself? Thank you 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 28, 2026

    Hi ​@Sb2113,

     

    As we're unable to access upgrade or sales accounts from our side, we'd recommend getting in touch with our Sales Team via Live Chat. They'll be able to check whether the iPhone 16 Plus is available on your account and help you complete the upgrade if it is.

     

    You are able to reach them by clicking here: https://www.idmobile.co.uk/live-chat

     

    We hope you're able to get this sorted soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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