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Jahedges
New Contributor
August 19, 2025
Solved

upgrade, no delivery information

  • August 19, 2025
  • 3 replies
  • 120 views

Hi, 

I recently request an upgrade (pixel 9), the order has been processed and upfront payment taken but I have had no update on delivery of the device.

 

Can anyone from iD mobile help clarify the delay?

 

Thanks.

    This topic has been closed for replies.
    Best answer by WelshPaul

    Which colour did you order? Two colours are currently out of stock and on pre-order. 

    3 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 19, 2025

    Which colour did you order? Two colours are currently out of stock and on pre-order. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    JahedgesAuthor
    New Contributor
    August 20, 2025

    It was obsidian, which was in stock at the time of ordering 

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    August 21, 2025

    Hey there ​@Jahedges, taking a look on our website, the Obsidian device says “Delivered by 04/09/2025”.

     

    https://www.idmobile.co.uk/shop/pay-monthly/google-pixel-9-128gb-obsidian

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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