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upgrade, no delivery information

  • August 19, 2025
  • 3 replies
  • 71 views
J
New Contributor

Hi, 

I recently request an upgrade (pixel 9), the order has been processed and upfront payment taken but I have had no update on delivery of the device.

 

Can anyone from iD mobile help clarify the delay?

 

Thanks.

Best answer by WelshPaul

Which colour did you order? Two colours are currently out of stock and on pre-order. 

    3 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 19, 2025

    Which colour did you order? Two colours are currently out of stock and on pre-order. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jahedges
    • Author
    • New Contributor
    • August 20, 2025

    It was obsidian, which was in stock at the time of ordering 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 21, 2025

    Hey there ​@Jahedges, taking a look on our website, the Obsidian device says “Delivered by 04/09/2025”.

     

    https://www.idmobile.co.uk/shop/pay-monthly/google-pixel-9-128gb-obsidian

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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