Upgrade not as advised

Forum|Forum|4 months ago
May 15, 2026
1 reply
14 views

I have seen that I am eligible for an upgrade on an iPhone 17 256gb. It advises that I would get 250gb of data per month. When I click on the deal it takes me through to a different page where it shows data as being 10gb of month. How do I get the 250gb of data as shown for my upgrade?

Gemma M

iD Mobile Employee

Hi @squeeam,

Thanks for getting in touch, and I’m sorry for the confusion regarding the upgrade offer shown online.

As this relates to a sales and upgrade query, we would unfortunately be unable to access or confirm the specific promotional details from here on the community.

To ensure you receive the correct offer and pricing information, we’d recommend contacting our Sales Team via Live Chat using the link below: https://www.idmobile.co.uk/live-chat

Once connected, an advisor will be able to review the upgrade offer with you and clarify why the data allowance appears differently during checkout.

We apologise again for any confusion caused.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.