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New Contributor
April 28, 2025

upgrade not showing on account

  • April 28, 2025
  • 11 replies
  • 361 views

Hi, I upgraded my plan around 2 weeks ago but it’s not showing on my account I bought a plan for 120gb data

 

    11 replies

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    April 29, 2025

    Hi ​@Bethan12,

    Welcome to the Community!

    Sorry to hear that the upgrade isn’t reflecting. Did you receive confirmation of the upgrade?

    You may need to log out and log back into the app for it to refresh.

     

    Kash

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    Bethan12Author
    New Contributor
    April 29, 2025

    I’ve got an email confirming the new contract, ive logged out and in of the app but its not updating 

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    April 29, 2025

    @Bethan12,

    We are experiencing some technical issues so we can’t check this just yet.

    Please keep an eye on it and if it doesn’t update in 24 hours please get back to us here and we can PM you.

     

    Kash

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    Bethan12Author
    New Contributor
    May 1, 2025

    Hi Kash, it’s still not changed on app

    iD Mobile Employee
    May 5, 2025

    Hi ​@Bethan12 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

     

    We’ll see you there.

     

    Natalie 

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    Active Contributor
    May 14, 2025

    Same here 

    Michelle anne
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2025

    Hi ​@Chelon6268  we have replied to your other posts and sent you a private message here. Thanks.

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    New Contributor
    September 23, 2025

    Hi, I upgraded my phone last night to new contract and phone. I got through to the confirmation page after the payment page, but I haven't received any emails to say I've been upgraded. Could this be checked please? 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    Hi ​@Diggers83  have you checked your spam/junk folders?

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    New Contributor
    September 23, 2025

    Hi ​@Siân W yes it's in the spam! Cheers.