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Question

upgrade now a new order?

  • June 4, 2026
  • 1 reply
  • 6 views
A
Community Member

I followed the link to upgrade my phone and organised the trade in, all seemed well, now Ive had emails saying my new phone with my new number will be delivered today?

Unable to contact ANYONE , Ive read the support notes saying that i need to return the phone and start the process again, even though the phone I want will be delivered today ?   Logistically and financially this seems hugely inefficient and not ideal for anyone involved ?

Live Chat isnt showing, facebook messenger just says routing to an agent….as it has done for the last 45 mins.

 

CANY ANYONE HELP 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 5, 2026

    Hi ​@AndrewN001,

     

    We're sorry to hear about the confusion with your order.

     

    Unfortunately, we're unable to access or amend orders from this public platform. Our Customer Service team will be able to review the order, explain what has happened, and guide you through the available options.

     

    If the order has been processed as a new connection rather than an upgrade, there may be specific steps that need to be followed, so we'd recommend speaking with the team before taking any action where possible.

     

    Please continue trying through Live Chat, where an advisor will be able to check the order and provide the correct guidance for your situation: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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