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Community Member
July 7, 2026

upgrade now button not working

  • July 7, 2026
  • 1 reply
  • 15 views

I am trying to use the early upgrade deal and everytime I click upgrade now the page does not load. I have tried on the app and in the web browser with no success. 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Kate1230,

     

    We're sorry to hear you're having trouble accessing the early upgrade page.

     

    As you've already tried both the iD Mobile app and a web browser without success, we'd recommend contacting our Sales team via Live Chat. They'll be able to look into the issue and help you complete your upgrade.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    We hope you're up and running with your upgrade soon!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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