Community Member

upgrade now button not working

Forum|Forum|2 months ago
July 7, 2026
1 reply
15 views

I am trying to use the early upgrade deal and everytime I click upgrade now the page does not load. I have tried on the app and in the web browser with no success.

Gemma M

iD Mobile Employee

Hi @Kate1230,

We're sorry to hear you're having trouble accessing the early upgrade page.

As you've already tried both the iD Mobile app and a web browser without success, we'd recommend contacting our Sales team via Live Chat. They'll be able to look into the issue and help you complete your upgrade.

You can contact them here: https://www.idmobile.co.uk/live-chat

We hope you're up and running with your upgrade soon!

Regards,

Gemma M

The iD Mobile Social Media Team

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