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Question

upgrade offers vs new offers

  • August 10, 2026
  • 1 reply
  • 21 views
B
Community Member

Ho was looking for upgrade. 

Why the offers I get is more expensive that for new customers.i have been with ID for about 5 years now and the customer loyalty is going down.

I might have to leave ID for better offers.

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • August 11, 2026

    Hi ​@BalajiR.

     

    Thanks for your post. I understand how it can feel frustrating when upgrade offers appear more expensive than new‑customer deals.

     

    Please be advised that, as an existing paying customer, the upgrades shown to you are calculated by our system based on your current monthly plan and payment history.

     

    New‑customer plans can be cheaper because we don’t yet have a payment history for those customers, so promotional pricing is used to attract new business.

     

    Once your plan is eligible for upgrade, the system generates offers based on your existing line rental and usage, which can result in higher monthly prices than the headline new‑customer deals.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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