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Question

upgrade options

  • April 26, 2026
  • 1 reply
  • 11 views
E
Community Member

Hi 

 

I would like to know why not all phones are available for upgrade?

 

Id like the Google 10 Pro Fold but it is not in the upgrade options so I am now looking to move too another network for this reason unless it can be resolved?

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • April 27, 2026

    Hi ​@Emmaclair85 

     

    Thank you for letting us know.

    I’m sorry that you are unable to view all upgrade options on the app. You can contact our sales team on 0800 049 0250, and they will be able to advise you on the available upgrade options.

     

    -Michael Z

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