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Community Member
Jacob108
Community Member
October 1, 2026

upgrade options, have I fully paid for my device ?

Is my device paid for?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@Jacob108,

     

    Thanks for getting in touch.

     

    We’re unable to view your account details through the Community, so we can’t confirm from here whether you’ve fully paid for your device.

     

    You can check whether you’re currently eligible for an upgrade by following these steps:

    1. Log in to the iD Mobile app or My Account.
    2. Go to Plan.
    3. Select Upgrades.
    4. If you’re eligible, you should see the option to Upgrade now and be able to view the available upgrade deals.

     

    If you’re eligible and would like to discuss your options, please contact our Sales Team via Live Chat: https://www.idmobile.co.uk/live-chat

     

    They’ll be able to check your account and discuss the upgrade options available to you.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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