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Community Member
mal639
Community Member
October 5, 2026
Question

Upgrade Order: Can I change it?

I recently ordered a new phone as an upgrade, but the colour I ordered takes weeks. And I really want to change it. What can I do?

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 7, 2026

    Hi ​@mal639.

     

    Congratulations on your upgrade.

     

    I'm sorry to hear the colour you chose has a longer wait time. If you'd like to switch to a different colour, you'll need to cancel your existing order and place a new one for the colour you'd prefer.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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