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Community Member
Agnieszka Prusinowska
Community Member
June 30, 2026
Question

upgrade phone

  • June 30, 2026
  • 1 reply
  • 13 views

I’m trying to upgrade my phone as is ready but when I press on the screen upgrade what you send me is just go a white page and both more 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 2, 2026

    Hi ​@Agnieszka Prusinowska,

     

    Thanks for getting in touch.

     

    We're sorry to hear you're having trouble accessing the upgrade page.

     

    As you're unable to complete the upgrade online, we'd recommend contacting our Sales team. They'll be able to check your upgrade eligibility and help you complete the process.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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