Skip to main content
Community Member
May 17, 2026

upgrade phone contract iPhone

  • May 17, 2026
  • 1 reply
  • 17 views

I’m trying to upgrade my sim only contract to a phone but it’s not giving me options off iPhones only android I want to upgrade to iPhone 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 17, 2026

    Hi ​@Tamara1998,

     

    Thanks for getting in touch, and I’m sorry to hear you’re unable to see iPhone upgrade options on your account.

     

    The upgrade options available are determined by certain factors, including:

    • Your upgrade eligibility
    • Your payment history
    • Your original credit agreement
    • Affordability and account checks
    • The type of plan currently on the account

     

    Because of this, some higher-tier devices or certain handset ranges, such as iPhones, may not always appear as available upgrade options on specific accounts, even when other devices are showing.

     

    As this would be a sales and account-specific query, we’d recommend contacting our Sales Team directly via Live Chat so they can review your account in more detail and check what options may be available for you manually.

     

    You can contact the team here: https://www.idmobile.co.uk/live-chat

     

    Once connected, an advisor will be happy to look into this further for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.