Hi ​@Tamara1998,

Thanks for getting in touch, and I’m sorry to hear you’re unable to see iPhone upgrade options on your account.

The upgrade options available are determined by certain factors, including:

• Your upgrade eligibility
• Your payment history
• Your original credit agreement
• Affordability and account checks
• The type of plan currently on the account

Because of this, some higher-tier devices or certain handset ranges, such as iPhones, may not always appear as available upgrade options on specific accounts, even when other devices are showing.

As this would be a sales and account-specific query, we’d recommend contacting our Sales Team directly via Live Chat so they can review your account in more detail and check what options may be available for you manually.

You can contact the team here: https://www.idmobile.co.uk/live-chat

Once connected, an advisor will be happy to look into this further for you.

Regards,

Gemma M

The iD Mobile Social Media Team