Hi ​@HJN11, 

Thank you for getting in touch, and I’m sorry to hear that you’ve found the upgrade price to be significantly higher than the offer available through Carphone Warehouse. I completely understand why you’d want us to review this, particularly as you’re an existing customer.

Unfortunately, we’re unable to price match offers from other retailers or match new-customer deals. These offers can be specific to new customers and may not be available on existing customer upgrades.

However, I’d recommend contacting our Sales team directly to discuss your upgrade options. They may be able to offer you deals or options that are not currently available on our website and can check what is available specifically for you as an existing customer.

You can contact our Sales team via Live Chat or by calling 0800 049 0250.

We apologise that we’re unable to match the price directly, and we hope our Sales team can find a suitable option for you.

Owethu