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Question

upgrade problem

  • September 15, 2025
  • 1 reply
  • 58 views
D
Community Member

Hi IV upgraded to a new device but ID mobile has taken the one off payment and IV had no confirmation or nothing to say it's been accepted or phone will be delivered on such and such date 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • September 16, 2025

    Hi ​@Dandavfrbry2014 

     

    Thank you for getting in touch. 

    Have you checked your junk/spam folder for an email?

     

    Thanks

     

    Natalie 

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