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Community Member
September 15, 2025
Question

upgrade problem

  • September 15, 2025
  • 4 replies
  • 82 views

Hi IV upgraded to a new device but ID mobile has taken the one off payment and IV had no confirmation or nothing to say it's been accepted or phone will be delivered on such and such date 

4 replies

iD Mobile Employee
September 16, 2025

Hi ​@Dandavfrbry2014 

 

Thank you for getting in touch. 

Have you checked your junk/spam folder for an email?

 

Thanks

 

Natalie 

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New Contributor
August 6, 2026

I am trying to upgrade but my bank returned a payment. It should now be honoured. When will you try again?

 

New Contributor
August 6, 2026

I await confirmation that my upgrade will be processed

Anneline M
iD Mobile Employee
iD Mobile Employee
August 7, 2026

Hi ​@Neil Barrett

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline