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Community Member
Lunarmoon
Community Member
May 31, 2026

upgrade problem

im trying yo upgrade. ut sont allow ne and says my card deyails are not the same ss my accoubt details but they sre. 

    1 reply

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    June 2, 2026

    Hi ​@Lunarmoon, 

     

    Thank you for getting in touch. We’re sorry to hear about the issue you’re experiencing with upgrading. 

     

    Kindly please contact our sales team on 0800 049 0250 or you may contact our sales team via live chat https://www.idmobile.co.uk/live-chat and they’ll be happy to assist you with your upgrade. 

     

    Thanks, 

     

    Anneline

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