Skip to main content
Community Member
Pipes1955
Community Member
April 16, 2026
Solved

upgrade query

  • April 16, 2026
  • 1 reply
  • 35 views

I’ve been offered an early upgrade. However my wife, who has the same contract that we bought together hasn’t. Why is this?

is it because she uses a different email address for her billing?

    Best answer by Zandile M

    Hi ​@Pipes1955 

     

    Thank you for getting in touch with us.

     

    Early upgrade offers are reviewed on an individual account basis, so even if you both took out your contracts at the same time, the offers can differ.

    This isn’t related to the email address used for billing. It’s usually based on factors specific to each account, such as payment history, account activity, and eligibility criteria.

     

    If you’d like, we can take a closer look at your wife’s account to check her eligibility and see if there are any options available. Please call our sales team on 08000490250.

     

    Thank you,

     

    Zandile m 

    The iD Mobile 

    1 reply

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    April 16, 2026

    Hi ​@Pipes1955 

     

    Thank you for getting in touch with us.

     

    Early upgrade offers are reviewed on an individual account basis, so even if you both took out your contracts at the same time, the offers can differ.

    This isn’t related to the email address used for billing. It’s usually based on factors specific to each account, such as payment history, account activity, and eligibility criteria.

     

    If you’d like, we can take a closer look at your wife’s account to check her eligibility and see if there are any options available. Please call our sales team on 08000490250.

     

    Thank you,

     

    Zandile m 

    The iD Mobile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement