Solved
upgrade query
I’ve been offered an early upgrade. However my wife, who has the same contract that we bought together hasn’t. Why is this?
is it because she uses a different email address for her billing?
Hi
Thank you for getting in touch with us.
Early upgrade offers are reviewed on an individual account basis, so even if you both took out your contracts at the same time, the offers can differ.
This isn’t related to the email address used for billing. It’s usually based on factors specific to each account, such as payment history, account activity, and eligibility criteria.
If you’d like, we can take a closer look at your wife’s account to check her eligibility and see if there are any options available. Please call our sales team on 08000490250.
Thank you,
Zandile m
The iD Mobile
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