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New Contributor
Julie48
New Contributor
July 31, 2026
Question

upgrade query

How do you get to speak to anyone in customer services to look at different upgrade options. When you look at the ones offered they include a very expensive amount for phone upfront, whereas if I was a new customer coming into ID that figure is a lot less. I’ve tried the chatbot and got nowhere. Just want to speak to someone 

3 replies

iD Mobile Employee
Michael Z
iD Mobile Employee
July 31, 2026

Hi ​@Julie48 ,

 

You can contact our Sales team on 0800 049 0250 or via Live Chat at https://www.idmobile.co.uk/live-chat, and they can check the deals for you.

 

-Michael

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Julie48Author
New Contributor
July 31, 2026

Thanks , I’ve tried the number and still can’t get through to speak to a human. I think it’s complicated as I’ve got 2 accounts one for me (which I’m trying to ring from) and my daughters which I’m trying to sort as a surprise for her birthday. 

Anneline M
iD Mobile Employee
Anneline M
iD Mobile Employee
August 3, 2026

Hi ​@Julie48, 

 

Could you kindly confirm whether you've also tried contacting our Sales Team via Live Chat? Once you've completed the automated verification process, you should be connected to a member of our Sales Team who can assist you further.

 

Thanks, 

 

Anneline

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