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Question

upgrade query

  • July 31, 2026
  • 2 replies
  • 3 views
J
New Contributor

How do you get to speak to anyone in customer services to look at different upgrade options. When you look at the ones offered they include a very expensive amount for phone upfront, whereas if I was a new customer coming into ID that figure is a lot less. I’ve tried the chatbot and got nowhere. Just want to speak to someone 

    2 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • July 31, 2026

    Hi ​@Julie48 ,

     

    You can contact our Sales team on 0800 049 0250 or via Live Chat at https://www.idmobile.co.uk/live-chat, and they can check the deals for you.

     

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Julie48
    • Author
    • New Contributor
    • July 31, 2026

    Thanks , I’ve tried the number and still can’t get through to speak to a human. I think it’s complicated as I’ve got 2 accounts one for me (which I’m trying to ring from) and my daughters which I’m trying to sort as a surprise for her birthday. 

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