I recently upgraded both my phones to Samsung Galaxy S25 with 500Gb data per month at a cost of £29.99 each.

One of thr plans is showing 500Gb per month at £29.99 but the other is showing 100Gb per month at £29.99 per month.

I have just received both phones and want this sorted before I open them. I have been on to Live Chat 5 times and every time I have gotten through to an agent I have either been left on hold for in excess of 30 minutes with nil response or kicked out of the chat and had to start again.

I have kept all emails and chat transcripts but I am at a loss of where to go next as the live chat is not serving its purpose.