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Catherine Queen
Community Member
Catherine Queen
Community Member
May 2, 2026
Solved

upgrade to a new phone a month early

Hiya im lookong to upgrade my phone a month before my upgrade date can i do this

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    May 2, 2026

    Hi ​@Catherine Queen,

     

    I am afraid that would not be possible. iD Mobile do not offer early upgrades, you would need to wait until you are eligible. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    3 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    May 2, 2026

    Hi ​@Catherine Queen,

     

    I am afraid that would not be possible. iD Mobile do not offer early upgrades, you would need to wait until you are eligible. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Hitching
    New Contributor
    May 20, 2026

    So if I got a new phone, I wouldn’t be able to use it or put my sim in intel my old contract ends??

     

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 21, 2026

    Hi ​@Hitching,,

     

    Thanks for getting in touch.

     

    You would still be able to get and use a new phone from another company before your current contract ends. You can insert your existing iD Mobile SIM into the new phone and continue using your current number and plan as normal.

     

    The important thing to note is that your existing iD Mobile contract would remain active, so you would continue paying for that agreement until it reaches the end of the term (or is upgraded/cancelled in line with the agreement terms).

     

    So in short, yes, you can use a new phone now, but your current iD Mobile contract payments would still continue while that plan remains active.

     

    We hope this helps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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