Hi ​@Sarah Chariau, 

Thank you for reaching out, and I'd be happy to clarify this for you.

If you'd like to take advantage of a new iD Mobile contract with a handset while keeping your existing mobile number, you'll need to process this as an upgrade on your current account.

iD Mobile doesn't support internal number transfers between two iD Mobile accounts, so taking out a separate new contract would result in a different mobile number being assigned to the new account.

We'd recommend contacting our Sales Team via Live Chat or by calling 0800 049 0250. They'll be able to review your account, check your eligibility and confirm whether the offer you've seen is available as an upgrade.

We hope this helps clarify your options.

Owethu