I want to upgrade my plan to get a new iPhone (currently sim only) but it says upgrades are unavailable. Do I need to cancel my existing plan and start a new contract? And if so how do I do this. Thanks

I want to upgrade my plan to get a new iPhone (currently sim only) but it says upgrades are unavailable. Do I need to cancel my existing plan and start a new contract? And if so how do I do this. ThanksI have two SIM-only plans with iD Mobile, and recently one of those plans started showing the following message when clicking on upgrade: “Your plan type can’t be upgraded”. Oddly enough, my other plan allows upgrades.

@louise12262 Calling the sales line would of been a better option. If you're eligible for an upgrade with phone and there's a plan and phone that's suitable for you, you'll retain your current number.If your not eligible for an upgrade but your eligible for a brand new contract with phone you won't be able to keep your number and transfer it to the new plan. ID mobile doesn't allow porting of IDMobile to IDMobile number's. One would have to port out the number you want to keep onto a PAYGO sim on a different network once that done you can then port it from the new network to your new IDMobile contract and number.Sale's 0800 049 0250.+44 20 7139 1397 9am to 6pm Mon To FriJoe

Upgrade unavailable on this plan | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.

Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.

If you are the winner of this promotion, you will be asked to agree to participate in any publicity arising from the prize draw which the Promoter may reasonably require. The Promoter will also have the right to use each winner’s surname and country of residence for advertising and promotional purposes in connection with the promotion in all media without further notice and without the need to make payment to the winners.

iD Mobile takes your privacy and security of your personal data seriously. Our Privacy Policy explains how we collect and use personal information in accordance with current UK data protection legislation. Our privacy policy can be found at idmobile.co.uk/legal/privacy-and-cookies.