upgrade wont recongnise old sim when inserted

My new upgrade doesnt acknowledge the ain card feom old phone.

However the aim.itself has been updated to new deal I got with more data etc

Swapped from 1phone 12 to a 16

iD Mobile Employee

Hi @Samjade26

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1 reply