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Question

upgrade wont recongnise old sim when inserted

  • May 18, 2026
  • 1 reply
  • 2 views
S
Community Member

My new upgrade doesnt acknowledge the ain card feom old phone. 

However the aim.itself has been updated to new deal I got with more data etc

Swapped from 1phone 12 to a 16

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 18, 2026

    Hi ​@Samjade26 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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