Upgraded Phone Plan - No Confimration Email and Can't See New Billing

Forum|Forum|10 months ago
November 5, 2025
4 replies
141 views

I had an old plan on my Google Pixel 6, which when I reached the end of the 24 month contract, I stayed on the data only plan for £6 per month for over a year.

The ID Mobile app said I can upgrade my phone. I finally did last week. I have yet to recieve any confirmation email, and my app hasn’t updated with the new plan. It is still saying I have a £6 per month bill, and I can’t see anywhere the details for my new plan. I have received no email or correspondence. That being said, ID mobile sent the phone and I got it fine. I do not know where ID are billing the new contract.

I know i can’t put private info like my phone number and or email on this thread, but would someone be able to reach out and help me? I don’t want my DD going somewhere I don’t know.

Best answer by Hosai W

Hi @SamHunt07

I do apologize for any inconvenience caused to you in relation to the order you have placed with us, I am glad you received the handset however it does seem that you have not done an upgrade and have purchased an additional plan instead. We will be more than happy to look further into the account for you.

If you’d like some further support with this, please send us a Private message on the Community platform or get in touch via our Socials (Facebook or Instagram), Live Chat, you could even email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Thanks,
Hosai

Hosai WAnswer

iD Mobile Employee

Hi @SamHunt07

I do apologize for any inconvenience caused to you in relation to the order you have placed with us, I am glad you received the handset however it does seem that you have not done an upgrade and have purchased an additional plan instead. We will be more than happy to look further into the account for you.

If you’d like some further support with this, please send us a Private message on the Community platform or get in touch via our Socials (Facebook or Instagram), Live Chat, you could even email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Thanks,
Hosai

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WelshPaul

Platinum  Contributor

would someone be able to reach out and help me?

Nobody here can help you and if you receive a PM offering help it’s likely a scammer.

Speak with live chat:

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.