upgraded the wrong plan. | iD Mobile Community
Skip to main content

upgraded the wrong plan.

  • November 29, 2025
  • 5 replies
  • 14 views

I mistakenly upgraded tge wrong plan.  Can I change it and upgrade the right plan please? 

5 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • November 29, 2025

@J.okwulu  Call sales from 9am onwards on +44 20 7139 1397 or 0800 049 0250 and explain your issue.

 

Joe 


JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • December 1, 2025

@J.okwulu Did you manage to sort out your upgrade issue in the end? 

 

 

Joe


  • Author
  • New Contributor
  • December 1, 2025

@JoeKing I have called them and they told me that they cancelled it on the wrong one and added it to the correct one but I still cannot see it cancelled on the wrong one.  Still shows the same.  Thank you for following up.  I will call again today.  


JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • December 1, 2025

@J.okwulu  Yes call them and get them to send you a confirmation via e-mail as you don't want to be tied into the wrong contract.

Hope this is totally resolved soon for you. 

 

 

Joe


  • Author
  • New Contributor
  • December 1, 2025

@JoeKing  thank you.