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New Contributor
November 29, 2025

upgraded the wrong plan.

  • November 29, 2025
  • 6 replies
  • 56 views

I mistakenly upgraded tge wrong plan.  Can I change it and upgrade the right plan please? 

    6 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    November 29, 2025

    @J.okwulu  Call sales from 9am onwards on +44 20 7139 1397 or 0800 049 0250 and explain your issue.

     

    Joe 

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    JoeKing
    Silver Contributor
    Silver Contributor
    December 1, 2025

    @J.okwulu Did you manage to sort out your upgrade issue in the end? 

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    J.okwuluAuthor
    New Contributor
    December 1, 2025

    @JoeKing I have called them and they told me that they cancelled it on the wrong one and added it to the correct one but I still cannot see it cancelled on the wrong one.  Still shows the same.  Thank you for following up.  I will call again today.  

    JoeKing
    Silver Contributor
    Silver Contributor
    December 1, 2025

    @J.okwulu  Yes call them and get them to send you a confirmation via e-mail as you don't want to be tied into the wrong contract.

    Hope this is totally resolved soon for you. 

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    J.okwuluAuthor
    New Contributor
    December 1, 2025

    @JoeKing  thank you.  

    J.okwuluAuthor
    New Contributor
    December 14, 2025

    This is still not resolved.  They told me that this should update on my phone after some time but the plan did not revert back to what it was.