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Question

upgraded to wrong tariff

  • May 16, 2026
  • 1 reply
  • 7 views
S
Active Contributor

I have just upgraded, but selected the wrong tariff!

How can I change the tariff I selected?

    1 reply

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Strim 

    Your best bet is to contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss this.
     

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    You can also send a private message via their Socials (Facebook, X or Instagram)  
    iD Mobile social media accounts:-


    You can also contact the iD Mobile sales and upgrades team at 020 7139 1397.
    They are available to help with new contracts, deals, and plan upgrades from 9:00 AM to 6:00 PM

    Or,  email them at socialqueries@idmobile.co.uk

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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