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upgraded to wrong tariff

  • May 16, 2026
  • 2 replies
  • 15 views
S
Active Contributor

I have just upgraded, but selected the wrong tariff!

How can I change the tariff I selected?

Best answer by Gemma M

Hi ​@Strim,

 

Thanks for getting in touch, and I’m sorry to hear the incorrect tariff was selected during your upgrade.

 

Unfortunately, once an upgrade has been processed, the tariff itself cannot simply be changed directly. The upgraded plan/device would usually need to be returned first, after which your account would revert back to the previous plan. Once this has completed, you would then be able to process a new upgrade on the correct tariff.

 

We’d recommend getting in touch with our Live Chat team so they can go through the available options with you and assist further with the return and re-upgrade process if needed:
https://www.idmobile.co.uk/live-chat.

 

Alternatively, please let us know if you would prefer for us to open a private chat with you here and we can assist further from there.

 

We apologise again for the inconvenience caused.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    2 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Strim 

    Your best bet is to contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss this.
     

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    You can also send a private message via their Socials (Facebook, X or Instagram)  
    iD Mobile social media accounts:-


    You can also contact the iD Mobile sales and upgrades team at 020 7139 1397.
    They are available to help with new contracts, deals, and plan upgrades from 9:00 AM to 6:00 PM

    Or,  email them at socialqueries@idmobile.co.uk

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+11
    • Gemma M
    • iD Mobile Employee
    • Answer
    • May 17, 2026

    Hi ​@Strim,

     

    Thanks for getting in touch, and I’m sorry to hear the incorrect tariff was selected during your upgrade.

     

    Unfortunately, once an upgrade has been processed, the tariff itself cannot simply be changed directly. The upgraded plan/device would usually need to be returned first, after which your account would revert back to the previous plan. Once this has completed, you would then be able to process a new upgrade on the correct tariff.

     

    We’d recommend getting in touch with our Live Chat team so they can go through the available options with you and assist further with the return and re-upgrade process if needed:
    https://www.idmobile.co.uk/live-chat.

     

    Alternatively, please let us know if you would prefer for us to open a private chat with you here and we can assist further from there.

     

    We apologise again for the inconvenience caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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