Solved
upgraded wheres my add on
Hi i recently upgraded and was expecting samsung watch as an extra
Gemma MAnswer
iD Mobile Employee
September 10, 2026
Hi
If your upgrade included a free Samsung Galaxy Watch offer, you'll need to submit a claim through Samsung's promotions portal rather than receiving the watch automatically.
Please visit our offers page and locate the promotion that applies to your purchase: https://www.idmobile.co.uk/claim-your-offer
For the Back to School 2026 Samsung promotion, claims must be submitted by 07/10/2026 at 23:59 using the following link: https://samsungoffers.claims/BacktoSchool2026
Make sure you have your proof of purchase and any other required details to hand before submitting your claim.
Regards,
Gemma M
The iD Mobile Social Media Team
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