Hi ​@Jaxonsmooth92,

If your upgrade included a free Samsung Galaxy Watch offer, you'll need to submit a claim through Samsung's promotions portal rather than receiving the watch automatically.

Please visit our offers page and locate the promotion that applies to your purchase: https://www.idmobile.co.uk/claim-your-offer

For the Back to School 2026 Samsung promotion, claims must be submitted by 07/10/2026 at 23:59 using the following link: https://samsungoffers.claims/BacktoSchool2026

Make sure you have your proof of purchase and any other required details to hand before submitting your claim.

Regards,

Gemma M
The iD Mobile Social Media Team