upgraded you changed my number and i want to keep my old one

Hi ​@Taxi driver,

I am so sorry to hear of the issues that you are facing with your upgrade. 

If you’ve been given a new number after what you thought was an upgrade, it usually means the order was actually processed as a new plan rather than an upgrade on your existing account. That’s why a new number has been issued.

In this situation, you would need to:

• Return the new order (if you’re still within the returns period)
• Then complete a correct upgrade on your existing account, ensuring your current number is selected/retained during the process

Just to clarify as well, we’re not able to:

• Transfer numbers internally between two separate iD Mobile accounts
• Merge two iD Mobile accounts together
• Move a number from a new plan onto an existing contract once it’s been set up

Once the return is processed, the team can help you place the upgrade correctly so your original number is kept.

Regards,

Gemma M

The iD Mobile Social Media Team