Hi ​@Sophie21, 

 

Thank you for getting in touch, and I’m sorry for the frustration I completely understand wanting more storage and a specific handset like the S26 Plus, while also keeping your monthly cost the same.

Upgrade pricing is based on the offers available at the time and can vary depending on the device and plan combination. Because of this, we’re not always able to match a specific price point for a particular handset or keep the cost the same while increasing the device allowance.

However, our Sales team will be best placed to review all available options and see if there are any current promotions that may better suit what you’re looking for. You can reach them on 0800 049 0250, and they’ll be happy to help you explore the most suitable upgrade deals.

If you need anything else in the meantime, please let us know.

Owethu