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upgrades ng my phone

  • June 10, 2026
  • 1 reply
  • 4 views

  • Community Member

Help me upgrade my phone 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 11, 2026

Hi ​@Spdb

 

Thank you for reaching out.

 

We’d be happy to help you with upgrading your phone.

 

You can check your upgrade eligibility and available offers by following these steps:

  1. Open the iD Mobile app or log into your online account at my.idmobile.co.uk
  2. Go to the Upgrade or My Account section
  3. Select the handset and tariff you would like to upgrade to
  4. Follow the on-screen steps to complete your order and confirm payment details

If you are eligible for an upgrade, the available offers will be shown directly in your account.

 

If you’re unable to see upgrade options or experience any issues during checkout, please contact our Sales Team or Live Chat Team who will be able to assist you further and process the upgrade for you.

 

You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

 

Owethu