Upgrades not available for existing

Currently a SIM only client. Want to upgrade to a handset and sim pay monthly.

Can get a better deal through uswitch than I can through the app..

Is there a cancellations team or similar? How do I chat / speak to someone about options?

TIA

V

iD Mobile Employee

Hi @Vern81,

Thanks for getting in touch.

We don’t have a separate cancellations team for upgrade enquiries, however our Sales team will be best placed to go through your options with you.

They can check what upgrade deals are available to you and also advise on any offers that may be available outside of the app.

Please contact our Sales team via Live Chat and they’ll be able to help you explore the best available handset and SIM packages.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1 reply