Skip to main content
Question

Upgrades not available for existing

  • June 29, 2026
  • 1 reply
  • 9 views
V
Community Member

Currently a SIM only client. Want to upgrade to a handset and sim pay monthly.

Can get a better deal through uswitch than I can through the app..

Is there a cancellations team or similar? How do I chat / speak to someone about options?

TIA

V

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • June 29, 2026

    Hi ​@Vern81,

     

    Thanks for getting in touch.

     

    We don’t have a separate cancellations team for upgrade enquiries, however our Sales team will be best placed to go through your options with you.

     

    They can check what upgrade deals are available to you and also advise on any offers that may be available outside of the app.

     

    Please contact our Sales team via Live Chat and they’ll be able to help you explore the best available handset and SIM packages.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement