Hi ​@Bez20lufc,

Thanks for getting in touch.

If you've seen a better deal with iD Mobile, we'd recommend speaking with our Sales team before cancelling anything.

If you take out a new plan instead of upgrading your existing one, it would normally come with a new mobile number and your current plan would remain active until it is cancelled. As iD Mobile does not support internal number transfers, you generally wouldn't be able to move your existing iD Mobile number onto the new iD Mobile plan.

For this reason, it's worth checking whether the deal can be applied as an upgrade or whether there are similar offers available on your current account.

Please contact our Sales team via Live Chat for further assistance: https://www.idmobile.co.uk/live-chat

They'll be able to review the deal you've seen and advise on the best option available to you.

Regards,

Gemma M

The iD Mobile Social Media Team