Solved

upgrading

Forum|Forum|4 months ago
September 19, 2025
2 replies
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Dave Brooker
New Contributor

Why is it I can see offers on mobiles a lot lot cheaper than upgrading through yourself it makes me want to cancel and go elsewhere .

Best answer by WelshPaul

Use the forum search feature! This question has been asked and discussed extensively before.

Contact the sales team, you can call them on 02071391397 between 9am-6pm from Monday to Friday. They should be able to offer you the best upgrade deal.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|4 months ago
September 19, 2025

Use the forum search feature! This question has been asked and discussed extensively before.

Contact the sales team, you can call them on 02071391397 between 9am-6pm from Monday to Friday. They should be able to offer you the best upgrade deal.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+24

Tyler C
iD Mobile Employee
Forum|Forum|4 months ago
September 19, 2025

Hi there @Dave Brooker, new customer and current customer deals vary. When you first joined us, you’d have been able to take on an offer for a new customer that wouldn’t have been available to current customers at the time, which tends to be the same for all networks.

To discuss your upgrade deals further, please call our 02071391397 between 9am-6pm, Monday-Friday.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.