Skip to main content
Community Member
Andie.
Community Member
August 19, 2026

upgrading

  • August 19, 2026
  • 1 reply
  • 10 views

Hiya, my phone is due for upgrading but my question is why is it more expensive for someone who is already with id to upgrade there phone than someone taking out a new contract 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 20, 2026

    Hi ​@Andie. 

     

    Thank you for getting in touch with us. 

     

    We understand that it can be disappointing to see a new customer offer that appears to be less expensive than the options available when upgrading your existing contract.

    Our prices and promotions are reviewed regularly and can vary depending on factors such as the handset selected, contract length, available promotions, and eligibility criteria. As a result, some offers may be exclusive to new customers, while others are designed specifically for existing customers looking to upgrade.

    We value your loyalty as an iD Mobile customer and would be happy to review your account to check whether there are any upgrade offers available that may better suit your needs. Please contact our sales team on 0800 049 0250.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement