Hi ​@Steve.Crawley,

Thanks for your post.

If you upgrade and your new phone needs to be delivered, your contract will typically start from the date that the delivery confirmation is sent, rather than the date you placed the order or the date you physically receive the handset.

If you'd like to check the exact start date of your upgraded plan once the order has been processed, our Customer Service Team will be happy to help: https://www.idmobile.co.uk/live-chat

I hope this helps, and enjoy your new phone when it arrives!

Regards,

Gemma M

The iD Mobile Social Media Team