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Dingle123
Community Member
April 14, 2026
Solved

upgrading early

  • April 14, 2026
  • 1 reply
  • 43 views

Would Id give me an earlier upgrade date by 1 month than the original early update date ? 

    Best answer by Owethu M

    Hi ​@Dingle123, 
     

    Thanks for your message.

     

    I’m sorry, but we’re unable to bring an upgrade date forward. Upgrades can only be made available from the eligibility date provided by iD Mobile, and we’re not able to move this earlier by a month.

     

    Once you reach your upgrade date, you’ll be able to view the available options through the iD Mobile app or by speaking with our Sales team.

     

    If you’d like, I can help check your exact upgrade date for you.

     

    Owethu

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    April 14, 2026

    Hi ​@Dingle123, 
     

    Thanks for your message.

     

    I’m sorry, but we’re unable to bring an upgrade date forward. Upgrades can only be made available from the eligibility date provided by iD Mobile, and we’re not able to move this earlier by a month.

     

    Once you reach your upgrade date, you’ll be able to view the available options through the iD Mobile app or by speaking with our Sales team.

     

    If you’d like, I can help check your exact upgrade date for you.

     

    Owethu

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