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Marc90
Community Member
May 3, 2026
Solved

upgrading early

  • May 3, 2026
  • 1 reply
  • 39 views

I’m eligible for a upgrade on 17th of may but there running promotions on the Samsung until the 5th of may would I be able to pay an extra month and bring my eligible date forward 

    Best answer by Owethu M

    Hi ​@Marc90, 

     

    Thank you for your message.

     

    I understand you’re looking to take advantage of the current Samsung promotion before your upgrade date. Unfortunately, we’re unable to bring your upgrade date forward by making an additional payment or paying an extra month in advance.

     

    Your upgrade eligibility will remain as 17th May, and you’ll be able to explore and proceed with available offers from that date.

     

    We appreciate this may be disappointing, especially with time-limited promotions, and we’re always reviewing ways to improve our flexibility in the future.

     

    Owethu

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    May 3, 2026

    Hi ​@Marc90, 

     

    Thank you for your message.

     

    I understand you’re looking to take advantage of the current Samsung promotion before your upgrade date. Unfortunately, we’re unable to bring your upgrade date forward by making an additional payment or paying an extra month in advance.

     

    Your upgrade eligibility will remain as 17th May, and you’ll be able to explore and proceed with available offers from that date.

     

    We appreciate this may be disappointing, especially with time-limited promotions, and we’re always reviewing ways to improve our flexibility in the future.

     

    Owethu

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