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Community Member
Eve07x
Community Member
July 16, 2026
Question

upgrading my phone and not recieving any confirmation

  • July 16, 2026
  • 1 reply
  • 18 views

I upgraded my phone through the id mobile app on Wednesday the 15th of July and haven’t received any email confirmation or messages. I realised when it took me to the website through the app I didn’t login to my account maybe that is the reasoning. I would just like to know if there is anyway of checking everything has gone through correctly and when I may be receiving the phone. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 17, 2026

    Hi ​@Eve07x,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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