Skip to main content
Question

upgrading my phone and not recieving any confirmation

  • July 16, 2026
  • 1 reply
  • 5 views

I upgraded my phone through the id mobile app on Wednesday the 15th of July and haven’t received any email confirmation or messages. I realised when it took me to the website through the app I didn’t login to my account maybe that is the reasoning. I would just like to know if there is anyway of checking everything has gone through correctly and when I may be receiving the phone. 

1 reply

Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • July 17, 2026

Hi ​@Eve07x,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team