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Community Member
May 6, 2026

Upgrading the plan for a lower cost

  • May 6, 2026
  • 1 reply
  • 20 views

I would like to upgrade but the upgrade plans are a lot worse than the plans I can get if I cancelled my current plan. 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 6, 2026

    Hi ​@Fran.burn

     

    Thank you for getting in touch I understand your concern.

     

    Upgrade pricing can sometimes differ from new customer offers, as existing customer upgrades are based on your current account status and remaining contract terms with iD Mobile.

     

    📱 What you can do next

    If you’d like to explore better value options, we’d recommend speaking directly with our Sales team, who can review all available deals for you, including any upgrade or retention offers that may not always show in the app.

    You can contact them via:

    • 💬 Live Chat through the iD Mobile website
    • 📞 0800 049 0250

    Note we are unable to price match however you will be able to get the available option via the sales team. 

     

    Owethu