Upgrading the plan for a lower cost

Hi ​@Fran.burn, 

Thank you for getting in touch I understand your concern.

Upgrade pricing can sometimes differ from new customer offers, as existing customer upgrades are based on your current account status and remaining contract terms with iD Mobile.

📱 What you can do next

If you’d like to explore better value options, we’d recommend speaking directly with our Sales team, who can review all available deals for you, including any upgrade or retention offers that may not always show in the app.

You can contact them via:

• 💬 Live Chat through the iD Mobile website
• 📞 0800 049 0250

Note we are unable to price match however you will be able to get the available option via the sales team. 

Owethu