Skip to main content
Solved

upgrading through carphone warehouse

  • June 2, 2026
  • 1 reply
  • 9 views
R
New Contributor

I am upgrading through carphone warehouse and am wandering if the app will automatically update to my new contract and if I need to cancel my old contract once the new handset and sim arrives 

Best answer by Michael Z

Hi ​@Rhys_aston ,

 

If you are upgrading, the app will automatically update to reflect your new plan and allowances, so there is no need to cancel anything on your end.

 

-Michael Z

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Michael Z
    • iD Mobile Employee
    • Answer
    • June 3, 2026

    Hi ​@Rhys_aston ,

     

    If you are upgrading, the app will automatically update to reflect your new plan and allowances, so there is no need to cancel anything on your end.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement