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Rhys_aston
New Contributor
June 2, 2026
Solved

upgrading through carphone warehouse

I am upgrading through carphone warehouse and am wandering if the app will automatically update to my new contract and if I need to cancel my old contract once the new handset and sim arrives 

    Michael ZAnswer
    iD Mobile Employee
    June 3, 2026

    Hi ​@Rhys_aston ,

     

    If you are upgrading, the app will automatically update to reflect your new plan and allowances, so there is no need to cancel anything on your end.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    1 reply

    iD Mobile Employee
    Michael ZAnswer
    iD Mobile Employee
    June 3, 2026

    Hi ​@Rhys_aston ,

     

    If you are upgrading, the app will automatically update to reflect your new plan and allowances, so there is no need to cancel anything on your end.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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