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New Contributor
April 1, 2026

want to upgrade phone but keep my current data etc

  • April 1, 2026
  • 4 replies
  • 24 views

Looking to upgrade my phone but keep my current plan for data etc but I can't see an option for just phone. Will I also keep my number if I upgrade with a new data/calls/text pla. Thanks

    4 replies

    iD Mobile Employee
    April 2, 2026

    Hi ​@RKNSilla 

     

    Yes, when you upgrade, you will keep the same number. You can view available upgrade deals on the app, call our Sales Team on 0800 049 0250, or reach out via live chat using this link: https://www.idmobile.co.uk/live-chat

    As you mentioned that you’re unable to see any phone deals, could you please confirm if you are currently eligible for an upgrade?

     

    Michael Z

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    RKNSillaAuthor
    New Contributor
    April 2, 2026

    Thanks for this Michael, my wording was poor. I am able to upgrade I simply meant can I keep my current deal but upgrade my phone. 

     

    I'll reach out to the chat option. Thanks again and have a great Easter weekend.

    iD Mobile Employee
    April 2, 2026

    Hi ​@RKNSilla 

     

    Thank you for getting in touch with us.

     

    Just to confirm, when upgrading your phone, the plan and handset are usually part of the same agreement, so keeping your exact current deal while upgrading the handset isn’t always possible.

     

    However, our sales team can check if there are any similar or suitable options available for you.

     

    Thanks again, and we hope you have a great Easter weekend too.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 2, 2026

    Hi ​@RKNSilla,

     

    Yes, this is possible. You are able to contact our sales team via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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