website fault , cannot conplete upgrade

Screenshot , no way to verify and continue !!

Hi Tony,

We're sorry to hear you've experienced difficulties when trying to upgrade, and we appreciate you taking the time to explain the issues you've encountered.

From the screenshots provided, it appears the upgrade journey is stopping at the Card Verification stage. The page is displaying the verification message, but the section where card details would normally be entered is not loading correctly. You also mentioned that when upgrading through the iD Mobile app, you're unable to download the terms and conditions or tick the required confirmation boxes before submitting the order.

We completely understand how frustrating this must be, especially after trying multiple upgrade routes and reaching different technical issues each time.

For clarity, there are currently two ways to complete an upgrade:

• Through the upgrade link sent via email or available in your iD Mobile account.
• Through the iD Mobile app by selecting an eligible upgrade offer.

As both upgrade methods appear to be affected in your case, please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat

Please let the advisor know that:

• The card verification page loads but does not provide any field to enter card details (as shown in your screenshots).
• The app upgrade journey prevents you from downloading the terms and conditions or selecting the confirmation boxes.
• The issue has occurred using both upgrade methods.

Our Live Chat team will be able to review the account and provide the next steps available to complete your upgrade.

Once again, we're sorry for the inconvenience this has caused and appreciate you bringing this to our attention. We hope the issue can be resolved quickly so you can complete your upgrade.

Kind regards,

MenasiaE

iD Mobile

Of all the times I have dealt with Id yours has been the most professional answer , thank you  

I received an email last night offering 10 pound off to complete the upgrade with a link to take me back to the “ basket “ , link worked fine however totally impossible to complete purchase as no way to log in from that link !!   So totally useless again. 
       I tried the app again hoping to add the discount voucher code that way and guess what there was nowhere to add it , went through verification again , still cannot download terms ! So cannot read them  

then after verification I get message upgrade completed ?   So it seems I have managed to complete it however how is this legal without viewing terms and I still unable to claim the £10 off !  
   , I am VERY  reluctant to call ID  as they have been close to useless over the phone and are clearly working from a promt sheet if I ask a question outside of that they just start repeating themselves