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website keeps crashing on me on upgrade

  • May 4, 2026
  • 1 reply
  • 4 views
Thomashleigh11
Community Member

Hello website keeps crashing on me while I am trying to up grade please 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 4, 2026

    Hi ​@Thomashleigh11.

     

    I’m really sorry to hear you’re having trouble with the website. I understand how frustrating that must be when you’re trying to upgrade.

     

    In some cases, this can happen if the account isn’t quite eligible for an upgrade yet, which can stop the process from going through properly.

     

    To get this sorted as quickly as possible, we’d recommend contacting our Sales Team directly on 0800 049 0250, or via Live Chat here: https://www.idmobile.co.uk/live-chat, they’ll be able to check your eligibility and help you complete the upgrade.

     

    Please let us know if you need anything else in the meantime.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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