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Question

What is the cooling off time period for a new contract?

  • May 24, 2026
  • 1 reply
  • 7 views
P
Community Member

I have taken out a new contract with ID Mobile through Carphone Warehouse and I have been attempting to PAC my existing ID phone number across only to realise I cannot do this.
I want to keep my existing number. So I want to know if I can cancel my contract- and look to do an upgrade instead. Am I still in the time frame -I got my welcome text on 30.04.26 we are now on 24.05.26 but this weekend is the bank holiday weekend.

this is the only way I can think of to keep my number or is there an alternative way of staying on this contract with my old number?

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 24, 2026

    Hi ​@PMK23 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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