What is the upgrade process like? | iD Mobile Community
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Question

What is the upgrade process like?

  • September 19, 2025
  • 3 replies
  • 110 views

Hi All, I'm eligible for an upgrade in a couple of months. Do ID do a credit check again? Are all the direct debit and bank details kept the same after an upgrade? Will payments just carry on as usual from the same bank account after the upgrade? 

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 21, 2025

Hi ​@Samuel8787 

 

For an upgrade no, no credit check would be done, direct debit would stay the same date and details, only the amount would change (assuming the tariff amount changes).

 

Tom


  • Author
  • New Contributor
  • September 21, 2025

Thanks for the update 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

You’re very welcome ​@Samuel8787!

 

Thanks,

Tyler