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New Contributor
September 19, 2025
Question

What is the upgrade process like?

  • September 19, 2025
  • 3 replies
  • 345 views

Hi All, I'm eligible for an upgrade in a couple of months. Do ID do a credit check again? Are all the direct debit and bank details kept the same after an upgrade? Will payments just carry on as usual from the same bank account after the upgrade? 

    3 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    September 21, 2025

    Hi ​@Samuel8787 

     

    For an upgrade no, no credit check would be done, direct debit would stay the same date and details, only the amount would change (assuming the tariff amount changes).

     

    Tom

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    New Contributor
    September 21, 2025

    Thanks for the update 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    You’re very welcome ​@Samuel8787!

     

    Thanks,

    Tyler

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