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Ashley Tate
Community Member
Ashley Tate
Community Member
April 22, 2025
Solved

When does SIM only upgrade take effect and can this be sooner?

  • April 22, 2025
  • 3 replies
  • 882 views

If I upgrade my SIM only deal will it take effect straight away? I still have data left (20GB) but want to upgrade to a bigger plan before renewal date (16/5/25). Basically wanting to upgrade early before month ends. I’m on a month contract and have been with iD for a long time

    Best answer by Kash M

    Hi ​@Ashley Tate,

    Welcome to the Community!

    The upgrade will take effect within a few hours, however your allowances will be pro-rated until the allowances refresh.

     

    Kash

    3 replies

    Kash M
    iD Mobile Employee
    Kash MAnswer
    iD Mobile Employee
    April 22, 2025

    Hi ​@Ashley Tate,

    Welcome to the Community!

    The upgrade will take effect within a few hours, however your allowances will be pro-rated until the allowances refresh.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Sanjay Mata
    New Contributor
    April 13, 2026

    I am struggling to get upgrade updated and looks like it is taking longer than 48 hours and the customer service is pathetic.  They simply do not care. 

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    April 15, 2026

    Hi ​@Sanjay Mata,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.


    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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