Hi ​@J30ELH,

Thank you for your message.

Kindly note You should request your PAC code within the 30-day window leading up to that date, rather than waiting until the day itself. A simple way to do this is to request it a few days before your contract ends (around 2–3 days before 02/09/2026).

Please also note that a PAC code is valid for 30 days, and it’s best to use it close to your contract end date to avoid any overlap charges and ensure your service ends exactly when you want it to.

Thanks.

Can I ask when my contract is up so I can cancel please 

Hi ​@Rkckckck 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team