When My contract ended why are you trying to charge me excess fees.  My contract including my phone, came to an end it was stated that I would remain on the same “price” despite me having paid off my Phone as there was no equivalent type of service on Sim only.  That was not the case and there was an equivalent service at a reduced rate of £16pm.  That is Lie 1

It would appear now that ID are trying to charge me for a crossover of the account.  Please resolve

Don’t even get me started on the attempted Upgrade that ended in a new separate contract