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New Contributor
April 20, 2026

where is my order no update

  • April 20, 2026
  • 7 replies
  • 57 views

I placed an order last week iphone 15 i have had no update from dpd or a pin etc? 

Where is my phone? 

I paid £9 upgrade fee t

Transaction number 

 

    7 replies

    iD Mobile Employee
    April 20, 2026

    Hi ​@Jaygott26,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Jaygott26Author
    New Contributor
    April 21, 2026

    I have replied 

    iD Mobile Employee
    April 21, 2026

    Hi Jaygott26,

     

    Thank you for the above information. Kindly note that I have replied into your message on private message.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Richb16
    Active Contributor
    Active Contributor
    April 25, 2026

    Hi. I have the same issue. 
    I ordered an upgrade iPhone 17 Pro and took screen shots as I went. But I have not had any confirmation email or next day delivery messages. 

    I can’t see an order number on the screen shots but I completed the order, entered my card details etc. 

     

    Jaygott26Author
    New Contributor
    April 27, 2026

    Still having issues such a poor service 😡 I was told 2/3 days nothing been over a week. Thinking leaving tbh. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Richb16

     

    I am so sorry to hear of the issues that you are having. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Gemma M

    The iD Mobile Social Media Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Jaygott26,

     

    I am so sorry to hear of the issues that you are having. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Gemma M

    The iD Mobile Social Media Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.