Community Member

Question

where is my phone

Forum|Forum|1 month ago
August 11, 2026
1 reply
18 views

Hi i am still waiting for my phone to be delivered. It said it tried to deliver on Sunday 9th at 11.25am which I was in and got an email at 11.21am (see below) I then stayed in Sunday Monday and all of today waiting for this and now it's on its way back to Curry's. I'm already using the new plan, I have all the details when the plan payment is but no phone.

iD Mobile Employee

Hi @Jack90,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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