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Community Member
August 11, 2026
Question

where is my phone

  • August 11, 2026
  • 1 reply
  • 16 views

Hi i am still waiting for my phone to be delivered. It said it tried to deliver on Sunday 9th at 11.25am which I was in and got an email at 11.21am (see below) I then stayed in Sunday Monday and all of today waiting for this and now it's on its way back to Curry's. I'm already using the new plan, I have all the details when the plan payment is but no phone. 

 

    1 reply

    iD Mobile Employee
    August 14, 2026

    Hi ​@Jack90,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.